Shipping Guidelines & Safety Policy

Sending a parcel is not just about handing it over at the counter.  To make sure your items reach safely without any legal trouble or damage, you should follow these simple official guidelines.

Packaging Tips for Safe Delivery

Leopards handle thousands of parcels daily.  Good packaging is your first line of defense against damage.

  • Use Sturdy Boxes:  Do not use old, soft cardboard. Use a “Double-Wall” corrugated box if the item is heavy.
  • Bubble Wrap is Key:  Wrap fragile items like glass, electronics, or perfumes in at least two layers of bubble wrap. Leopards also offers a “Bubble Packing” service at most Express Centers if you don’t have wrap at home.
  • Fill the Gaps:  Use crumpled paper, foam peanuts, or air pillows so the item doesn’t “rattle” inside the box.
  • Tape it Right:  Use strong brown or clear packing tape.  Apply it in an “H” pattern across all seams of the box.
  • Label Clearly:  Place the shipping label on the flattest side of the box. Do not put tape over the barcode as it makes scanning difficult.

Sender’s Responsibility (Legal Compliance)

Before booking, please remember that as a sender, it is your legal responsibility to ensure:

  • Legal Contents:  Everything inside your parcel must be legal and allowed by law.
  • Proper Declaration:  You must honestly tell the staff what is inside the box.  Hiding or misdeclaring items is against the rules.
  • Law Compliance:  Your shipment must follow Pakistani and International laws, including Customs, Aviation, and IATA/ICAO safety rules.

Prohibited Items (What You CANNOT Send)

For safety and legal reasons, Leopards do not carry certain items. If found, these can be confiscated by the authorities.

Strictly Banned Items:

  • Explosives:  Fireworks, crackers, or gunpowder.
  • Flammables:  Petrol, lighters, or spray cans (Aerosols).
  • Narcotics:  Illegal drugs or alcohol.
  • Currency:  Cash, gold, silver, jewelry, or bearer bonds.
  • Living Things:  Animals, birds, or fresh plants.
  • Offensive Material:  Pornographic or banned literature.

Pro Tip: If you are unsure about an item (like a battery or a liquid), always ask the staff at the Leopards counter before packing it.

Weight & Fragile Labeling

Proper packing is not just about the box; it is about how you mark it for our riders and handlers.

  • Box Size:  Always use a box that fits your item.  Too much empty space or a damaged box can lead to the item breaking.
  • Clear Labels:  If your item is delicate, clearly write “FRAGILE”, “THIS SIDE UP”, or “HANDLE WITH CARE” on the box.  This helps our team handle your parcel with extra caution.
  • Liability Note:  Please remember that Leopards does not accept liability or insurance claims for fragile goods (like glass or ceramics) unless you have specifically booked an Insured Service.  Even with labels, the primary responsibility for secure internal packing lies with the sender.

How to Stay Compliant When Using Tracking

To ensure your parcel moves smoothly through our tracking system, follow these steps:

  • Check Contents First:  Before dispatch, verify that nothing is on the prohibited list and all documents (invoices/declarations) are accurate.
  • Declare and Label:  Provide the correct recipient address and contact number.  Proper packaging ensures the item arrives trackable and undamaged.
  • Use Tracking Properly:  Always keep your original booking receipt.  Use the Tracking Number provided to check status updates via https://leopardtrackings.pk/.

How to Stay Compliant When Using Tracking

Standard shipments have limited liability (usually up to Rs. 100 per kg if lost). If you are sending something expensive, you must ask for insurance.

  • How it works:  You can insure your shipment by paying a small premium (usually 2% to 5% of the item’s declared value) at the time of booking.
  • What can be insured:  Mobile phones, laptops, expensive clothes, and high-value electronics.
  • What cannot be insured:  Most fragile items like glass, marble, or ceramics are often shipped at “Shipper’s Risk” and may not be covered for breakage, only for total loss.
  • Claim Rule:  If an insured parcel is lost, you must lodge a claim within 10 to 30 days. Keep your original booking receipt safe!

Here is a concise FAQ section based on your blog data. These are designed to be short (2 lines) and direct to help users get answers quickly.

FAQs

If an insured shipment is lost, you must lodge an official claim within 10 to 30 days while keeping your original booking receipt safe.

You can protect high-value items like laptops or phones by paying a small insurance premium, which is usually 2% to 5% of the item’s declared value.

You can track your parcel by entering the Tracking ID from your booking receipt into https://leopardtrackings.pk/ for real-time updates.

Items like explosives, flammables (aerosols/petrol), narcotics, cash, gold, jewelry, and living things are strictly banned and may be confiscated.

Fragile items are usually shipped at the “Shipper’s Risk”; insurance typically covers total loss of the parcel rather than breakage of glass or ceramics.

The sender must ensure all contents are legal, properly declared, and compliant with Pakistani and International laws (Customs, Aviation, and IATA).

Clear labels like “FRAGILE” or “THIS SIDE UP” help our handlers treat your package with extra care, reducing the risk of damage during transit.

It is not recommended; always use sturdy, undamaged, or double-wall corrugated boxes to ensure your items stay protected under the weight of other parcels.

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