FAQs – Leopards Tracking
Check with household members or neighbors, then contact customer support immediately.
Contact customer service with your tracking number to start an investigation.
Report it the same day and keep the packaging for review.
It may be in transit between hubs; updates appear after the next scan.
Yes, but contact support quickly as changes may cause delays.
Immediately call customer support with your tracking details.
Recheck the number or confirm it with the sender.
If delayed beyond the expected date by 1–2 days, contact support.
Submit your complaint through the official helpline or website.
Contact the official customer service number listed on the website.
“In Transit” means your parcel has been picked up and is moving through the courier network. It may be traveling between cities or sorting hubs before reaching the delivery branch.
“Out for Delivery” means the shipment has left the local branch and is with the rider. You can expect delivery the same day, usually during business hours.
This status shows that the courier tried to deliver your parcel but could not complete it. This may happen if no one was available or the address was unclear.
Tracking updates may pause while the parcel is in transit between hubs. Updates usually appear once it reaches the next sorting facility or delivery branch.
This means the shipment is at a sorting center. Delays can happen due to high parcel volume, weather conditions, or routing schedules.
Delays can occur because of traffic, weather, operational load, incorrect address details, or customs clearance for international shipments.
“On Hold” usually means there is an issue that needs resolution, such as payment confirmation, address clarification, or documentation review.
This means the parcel could not be delivered and has been sent back to the sender. This may happen due to refusal, incorrect address, or multiple failed delivery attempts.
Tracking normally updates within a few hours after pickup. In some cases, the first scan may appear once the parcel reaches the nearest hub.
“Manifested” means the shipment details have been entered into the courier system, but the parcel may not yet have been physically scanned at a facility.
If a parcel is held at customs, it may be waiting for inspection, duty assessment, or required documents before being released for delivery.
You can enter each consignment number separately on the tracking page. Some systems also allow multiple numbers separated by commas.
Delivery within major cities usually takes 1–2 working days. Intercity shipments may take 2–4 working days depending on distance.
Yes, deliveries are made to many smaller towns and rural areas, though transit time may be slightly longer.
You can request rescheduling by contacting customer support before the next delivery attempt.
Exact delivery times are not fixed. Parcels are usually delivered during standard working hours.
Delays may happen due to heavy shipment volume, route changes, weather conditions, or address verification issues.
Standard shipments follow a set delivery schedule. For special requests, you may need to contact customer service.
Yes, a family member or authorized person at the delivery address can receive the parcel.
You can share special instructions at the time of booking or by contacting support before delivery.
The courier may attempt delivery again or return the parcel to the local branch for pickup.
Yes, you may collect your parcel from the local branch with valid identification after confirming availability.
Contact customer service as soon as possible to update the correct address details to avoid delays.
You can request an invoice from the booking branch or customer support, depending on how the shipment was arranged.
Yes, a digital proof of delivery can be requested through customer service.
Shipment history may be available by contacting support with your consignment details.
You can use the tracking page to view booking confirmation and dispatch scans.
Cash on Delivery payments are usually settled within a few working days after successful delivery.
If payment cannot be collected, the shipment may be returned to the sender.
COD status can be confirmed through the customer service team or merchant account portal.
COD service may include a small additional fee depending on shipment value and service type.
Changes to COD amount usually require approval before delivery. Contact support immediately for corrections.
Pickup requests can be made through the website or by contacting the nearest branch.
Pickup charges vary depending on location, weight, and service type.
Yes, you can cancel a pickup by informing the branch before the scheduled time.
Changes after pickup may be limited. Contact support quickly to request updates.
Weight and size limits depend on service type. Oversized or heavy shipments may require special handling.
Use strong boxes, bubble wrap, and proper cushioning to protect delicate items during transit.
Hazardous materials, illegal goods, and restricted items are not allowed for shipment.
Insurance options may be available for valuable items upon request at booking.
In case of loss, an investigation is conducted. Compensation policies depend on declared value and service terms.
Customs duties are assessed by the destination country based on item type and declared value.
Yes, international shipments can be tracked using the consignment number until final delivery.
You may be contacted for additional documents or payment of duties before release.
International shipments may include customs duties, taxes, and handling fees depending on destination rules.
Download the app, enter your tracking number, and view shipment updates in real time.
Some branches may offer tracking assistance through WhatsApp. Check official contact channels for availability.
SMS notifications may be available for booking, dispatch, and delivery updates.
Provide your email address at the time of booking to receive shipment updates.